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MAN Service Quality Award

The Middle East has had an impressive showing once again, with 20 regional service centers recognized for their excellence. Darwish Bin Ahmed & Sons from Abu Dhabi and Qatar International Automobiles from Doha made it into the final round of the Service Quality Award 2013/14 in Berlin.

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Always focused on the Customer - COMPASS 2013

As suppliers of efficient, innovative products and services, we need to focus our commitment on what is most important to our success: our customers. Customer orientation is a particular focal point in sales, which is why we offer the Customer Orientation Trophy, our COMPASS. In 2012 we had so many good entries from Marketing, Sales and Services departments worldwide that we awarded third place twice. Because we still want to keep an eye on our customers’ needs, we will be honoring outstanding and extraordinarily customer-oriented initiatives with the COMPASS award again.

To make a stronger name for our brands, we will reward performances that make a particularly deep impression on the brand image. I look forward to your many success stories.

Last year was the third place handed over to T.R.A.I.N., a multilayered training program, enables employees to gain basic technical skills. This comprehensive continuing education and training program includes 90 training modules and courses. Customer added value: 45% increase in vehicle production.


3 MAN Trucks Cross Record Milestone-1 Million kms over 5 years with No Major Repairs

Saif Bin Darwish records minimal operating costs as a result of vehicle quality, genuine spare part durability and MAN ProfiDrive.

MAN Truck & Bus today announced that 3 MAN TGA 33.480 BBS WW belonging to Saif Bin Darwish Civil Engineering Contractors achieved a record milestone by crossing 1 million kilometers over 5 years with no history of any major repairs or overhauls. With 50% heavy duty off-road operation and an annual mileage of 200.000 km, the trucks perform immaculately in the tough environment of the UAE. The vehicles are part of a fleet of 750 MAN trucks operating for Saif Bin Darwish which has one of the biggest MAN fleets in UAE.

Reflecting the high maintenance standards set by the group’s truck maintenance department and the high quality standards of MAN products, the engine, axles and reduction hubs of the trucks have never been opened during their operating lifetime. In one vehicle the transmission has only been opened once during this period and only one synchromesh for a single gear was replaced. Therefore the robustness of the major components as well as the duration and competitively priced MAN Genuine Spare Parts result in overall low maintenance costs for the trucks.

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